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Return Policy

We want to make sure our customers are 100% satisfied with their purchases, and if for whatever reason one of our pieces is not the perfect fit for you, you can return it to us for a refund or store credit (minus shipping rates) if the item(s) returned meet all the conditions below.

If you are not satisfied with your order, follow the instructions below to return item(s).

Conditions for Refund
  • Returns postmarked within 14 days of the product received.
  • Items have to be in perfect condition (refer below for eligibility of returns)
Conditions for Store Credit ONLY
  • Returns postmarked between 15-30 days of the product received
  • Items have to be in perfect condition (refer below for eligibility of returns)
Items NOT Eligible for Returns
  • Final Sale Items 
  • Items returned past 30 days of product received
  • Intimates, Bodysuits, Hosiery
  • Items visibly damaged or altered, stretched or have any stains and/or dandruff
  • Items that have been worn or washed
  • All accessories
ADDITIONAL INFORMATION
  • Once delivered to our headquarters, returns will be processed within 5 business days.  You will receive notice of the refund through email, and the refund will be processed through your original method of payment.
  • If your return is eligible for Store Credit only, you will receive an email with an E-giftcard once your return is processed.
  • Items returned after 30 days of the product received will not be eligible for refund or store credit.  Please do not send them.
  • The cost of shipping from the original order is non-refundable.  
  • We currently do not provide return shipping labels.
  • We do not offer exchanges.
 
HOW TO RETURN
You can ship our products back using any shipping method of your choosing to:
SALTFLAT
ATTN: RETURNS
1813 MESA VERDE DR
DEER PARK, TX 77536
Please include a copy of your original invoice AND return claim so that we know who the order belongs to!
If you have any other questions regarding returns, please don't hesitate to email us at info@shopsaltflat.com.

 

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